Survey Results Binder Not Readily Accessible to Residents and Visitors
Penalty
Summary
The facility failed to ensure that its survey results were kept in a location that was readily accessible to all residents and visitors who wished to review them. During interviews, members of the resident council and a resident reported that the survey binder, which should be in the front lobby, was not visible or easily accessible, and one resident noted not having seen it for some time. Observation confirmed that the survey binder was not readily visible or available in the lobby without having to ask for it. The administrator acknowledged that the binder was stored in a basket with other binders on a higher shelf in the lobby, making it not easily accessible. Additionally, the facility did not have a policy regarding the posting of survey results.