Failure to Provide Survey Results to Resident Upon Request
Penalty
Summary
The facility failed to provide a resident with access to the most recent re-certification survey results upon request, as required by resident rights policies. The resident, who was cognitively intact according to a recent Minimum Data Set, reported requesting the survey results due to concerns about infection control practices after experiencing multiple illnesses during the year. Despite asking the activity director at a resident council meeting, the resident was told the results were not available. The DON stated the survey results were posted on a bulletin board, but observation revealed that only outdated results starting from page 9 were displayed, and not the most recent survey. The activity director confirmed the resident's request had been relayed to the social services designee and the administrator, but the request was not fulfilled.