Failure to Honor Resident Grievance Rights
Penalty
No penalty information released
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Summary
The facility failed to honor the resident's right to voice grievances without discrimination or reprisal. The facility did not establish or follow a grievance policy and did not make prompt efforts to resolve grievances as required. This deficiency was identified based on the facility's actions and inactions regarding the handling of resident grievances.