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F0577
C

Failure to Provide Accessible Survey Results to Residents and Families

Saint Paul, Minnesota Survey Completed on 06-05-2025

Penalty

No penalty information released
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The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.

Summary

The facility failed to ensure that complaint investigation survey results were readily accessible and available for review within the campus. During a recertification survey, it was observed that the binder labeled as containing survey results, located near the front desk, did not include required CMS 2567 documentation for several abbreviated complaint surveys and a standard survey conducted on specific dates. Interviews with the administrator and DON confirmed that these survey results were missing from the binder, and a resident stated that survey results were not available for residents to review. Additionally, when policies related to survey results were requested, none were provided.

See complete original report
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