Delayed Meal Service and Lack of Dignity During Dining
Penalty
Summary
The facility failed to ensure a dignified dining experience for a resident during a lunch meal service in the second floor dining room. Sixteen residents were observed waiting to be served, with the first tray not being served until 30 minutes after the initial observation. Flies were present in the dining area. While most tables received their meals, two residents at one table and another resident at a different table were left without meals after others at their tables had been served. One of these residents required staff assistance to eat. The last resident was not served until nearly an hour after the initial observation, by which time others at the same table had almost finished or completed their meals. These actions resulted in a lack of dignity and timely service for the affected residents.