Failure to Provide Homelike Meal Service Environment
Penalty
8 days payment denial
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Summary
The facility failed to provide a homelike environment for residents by serving meals on institutional trays in the dining rooms, rather than removing the items from the trays before serving. Observations on multiple occasions showed that staff consistently served breakfast and lunch to residents with plates, cups, and tableware left on service trays, both in the main and rehabilitation unit dining areas. Interviews with residents revealed that several did not feel the meal service resembled their experience at home, with one resident indicating moderate cognitive impairment and others being cognitively intact. The Certified Dietary Manager acknowledged that staff do not always remove items from trays as preferred.