Failure to Ensure Dignified Treatment During Resident Transport and Communication
Penalty
Summary
The facility failed to ensure that two residents were treated in a dignified manner, as required by policy. One resident was observed being transported in a geri-chair by a CNA who pulled the chair forward while the resident was facing backward, which is not an appropriate or respectful method of transport. Another resident was discussed by a CNA, who described the resident as sometimes being 'moody' and sleeping throughout the morning and into the afternoon, without further context or sensitivity. The DON confirmed that wheelchairs should not be pulled in a forward motion with the resident facing backward and that staff are expected to treat residents with dignity. The facility's policy emphasizes care that promotes dignity, respect, and individuality for each resident.