Resident Subjected to Verbal Abuse by CNA
Penalty
Summary
A deficiency occurred when a certified nurse aide (CNA) interacted with a resident in a manner that was not respectful or dignified. The resident, who was alert, oriented, and able to communicate needs, reported that the CNA told them to "shut up" in a forceful and rude manner while the resident was attempting to ask a question. This interaction was witnessed by another CNA, who confirmed that the statement was made in a disrespectful tone. The resident expressed feeling disrespected and upset by the CNA's behavior. The facility's internal investigation corroborated the resident's account, with the witness stating that the CNA was dismissive and verbally abusive toward the resident. The resident involved had significant medical needs, including quadriplegia, chronic respiratory failure, a tracheostomy, and ventilator dependence, and required staff assistance for care. Despite these vulnerabilities, the staff member failed to uphold the facility's policy requiring all employees to treat residents with kindness, respect, and dignity. Multiple interviews with staff and the resident confirmed that the CNA's conduct was inappropriate and constituted verbal abuse, violating the resident's right to be treated with respect and dignity.