Failure to Provide Timely Dental Follow-Up
Penalty
Summary
The facility failed to provide routine dental services for one resident by not scheduling a follow-up dental appointment in a timely manner. The resident, who was cognitively intact and had a history of dementia and muscle weakness, had an activated healthcare proxy and signed consent for dental services. Documentation showed that the resident required extractions and a deep cleaning, and needed to see a dentist for a treatment plan for decay. Despite these recommendations, a dental appointment was canceled and not rescheduled, resulting in a delay in dental care. Interviews confirmed that the resident experienced ongoing oral pain and had not seen the dentist for an extended period. The unit manager acknowledged that the dental care recommendations were not followed up on as required, and that the missed appointment should have been rescheduled. The facility's policy required assistance with dental appointments and timely follow-up, which was not provided in this case.