Failure to Maintain Clean and Homelike Resident and Shower Rooms
Penalty
Summary
The facility failed to maintain a safe, clean, and homelike environment on the [NAME] unit, specifically in room [ROOM NUMBER]'s bathroom and the unit's shower room. Multiple observations revealed a persistent strong urine odor in the hallway and bathroom of room [ROOM NUMBER], with urine present on the floor around the toilet, sticky and wet flooring, and a greenish stain from urine residue. Staff interviews confirmed ongoing issues with keeping the bathroom floor dry and clean, with one housekeeper noting that the bathroom tiles may be soaked with urine, making it difficult to eliminate the odor. Bathrooms were reportedly cleaned twice daily, but the problem persisted. Additionally, the shower room on the [NAME] unit was found to have a chipped toilet seat and missing tiles on the wall. The Maintenance Director acknowledged that the toilet seat should be replaced due to chipping and that the tiles needed replacement as they had been falling off the wall. These conditions contributed to the failure to provide a clean, safe, and homelike environment for residents.