Failure to Assist Resident in Accessing Hearing Services
Penalty
Summary
A deficiency occurred when the facility failed to assist a resident with significant hearing impairment in gaining access to necessary hearing services. The resident, who is legally blind and hard of hearing, reported to staff that their hearing aid was not working and required a new battery or repair. Despite staff being aware of the issue, the hearing aid remained nonfunctional and was observed unused in the resident's bedside cabinet. Multiple observations confirmed that the resident was not wearing the hearing aid during daily activities, and documentation in the medical record indicated the resident's high level of hearing impairment and need for hearing aids. Interviews with nursing staff revealed a lack of follow-through and communication regarding the resident's need for hearing aid repair. While some staff acknowledged the problem and indicated they would inform the unit manager, the unit manager reported not being made aware of the issue. Additionally, staff reported not receiving training or education on the use or maintenance of hearing aids. The Director of Nursing acknowledged the facility's failure to assist the resident in accessing hearing services to maintain hearing abilities.