Failure to Promote Resident Dignity and Respect During Care
Penalty
Summary
Facility staff failed to provide an environment that promotes dignity and respect for a resident who required assistance with daily care. The resident, who had diagnoses including osteoarthritis of the right hip and muscle weakness, reported that a nurse did not provide assistance when requested. Specifically, the resident asked the nurse for help with the TV remote, but the nurse questioned why the resident did not ask the aide instead and did not assist at that time. The resident subsequently contacted their daughter to report the incident, and the daughter documented the staff member's name and the date of the occurrence. Interviews with the resident and their daughter confirmed the details of the incident, and facility records indicated that the nurse's conduct during the interaction was deemed inappropriate and not reflective of respectful, compassionate, and patient-centered care. The Director of Nursing confirmed that the nurse was present in the resident's room and failed to assist as requested, which was considered unacceptable behavior and not in line with the facility's expectations for staff to assist residents when needed.