Failure to Provide Palatable and Properly Prepared Meals
Penalty
Summary
The facility failed to ensure that food served to residents was palatable, attractive, and at a safe and appetizing temperature, as evidenced by observations, interviews, and record reviews involving three residents. One resident reported dissatisfaction with the preparation of food, stating that meals were served cold and portion sizes were inadequate. Another resident expressed that the food was unappetizing, lacked seasoning, the meat was tough, and portions were too small. A Certified Nursing Assistant confirmed that this resident often did not eat meals due to dislike of the food provided. A third resident, who had diagnoses including severe protein-calorie malnutrition and end stage renal disease, was observed receiving a meal that included a burnt and hard hamburger patty, which she struggled to cut. Both a Licensed Practical Nurse and a Certified Nursing Assistant attempted to cut the hamburger and stated they would not serve it to anyone due to its poor quality. The Registered Dietician also confirmed the meat was hard and dry. The resident's medical records indicated she had difficulty or pain when swallowing, and her diet required regular texture and thin consistency, further highlighting the inappropriateness of the meal served.