Failure to Investigate and Address Resident Grievance Regarding Theft
Penalty
Summary
The facility failed to provide evidence that a resident's grievance regarding the theft of his wallet was reported and investigated. The resident stated that upon admission to the facility, his wallet containing $350, a driver's license, and a social security card was stolen, and he reported this to administrative staff. Despite this report, the resident indicated that no one followed up with him about the incident or conducted an investigation. Review of the resident's nurse notes confirmed the report of the theft, and a registered nurse recalled being informed of the incident but could not remember if it was reported further. The administrator was aware of the grievance but was unable to provide documentation showing that the grievance was addressed or investigated by the time of the survey exit conference.