Failure to Provide Consistent Bathing Services
Penalty
Summary
The facility failed to provide consistent bathing services for two residents who required staff assistance with bathing. One resident with multiple sclerosis, heart failure, and dementia was care planned to receive assistance with washing her back and hair during showers twice per week, as per her preference. However, bathing records showed that she did not receive a shower for a 13-day period, and there was no documentation of her refusing showers during that time. Observations confirmed that her hair was greasy, and she reported not receiving showers as scheduled. Staff interviews indicated that the resident did not refuse her baths, and the facility's policy required that baths and showers be performed and documented according to resident preferences. Another resident with intellectual disabilities and vascular dementia, who was dependent on staff for showering, was scheduled to receive showers twice a week in the evenings. Documentation showed significant gaps between showers, with the last recorded shower followed by a period of five days without a shower, and the resident was observed with greasy hair. The facility's policy required that showers be provided and documented as scheduled to maintain hygiene and dignity, but this was not consistently followed for these residents.