Failure to Provide Requested Therapy Services
Penalty
Summary
The facility failed to provide specialized rehabilitative therapy services for a resident who expressed a desire to become more mobile. The resident, who had diagnoses including heart failure, diabetes, and anxiety disorder, was found to have intact cognition. Documentation showed that the resident requested physical therapy, but there was no evidence in the clinical record of follow-up or provision of therapy services after the initial request. Staff interviews confirmed that the resident's changing payor source was cited as a challenge, but there was no documentation of further efforts to address the resident's request for therapy. Facility policy required the provision of specialized rehabilitative services to meet residents' needs, but this was not followed in this case.