Failure to Prevent Verbal Abuse by CNA
Penalty
No penalty information released
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Summary
The facility failed to protect a resident from verbal abuse, as required by its Abuse, Neglect, and Exploitation policy. According to interviews and record reviews, a Certified Nurse Aide (CNA) was overheard by a Registered Nurse and another CNA telling a resident to 'shut the f*ck up.' The resident later confirmed that the CNA had yelled and cursed at him, expressing that he did not like the way he was spoken to and felt it was unprofessional. The incident was documented in the facility's Serious Injury Incident Communicable Disease Report, and the resident stated that staff should not be allowed to speak to residents in such a manner.