Failure to Provide Clean, Intact Linens for Residents
Penalty
Summary
The facility failed to maintain a homelike environment by not ensuring that linens provided to residents were in good condition. Two cognitively intact residents reported receiving towels and washcloths that were worn, with frayed edges and holes. One resident displayed a towel with frayed edges and two washcloths with fraying on every side, expressing confusion as to why staff continued to provide such items instead of replacing them with linens in good shape. Another resident showed a washcloth with a large hole and frayed edges, noting that he had seen worse and expected better quality in the facility. Observations confirmed the presence of frayed washcloths in the clean linen cart. The Housekeeping Supervisor stated that laundry is outsourced and that staff are responsible for discarding worn linens, but acknowledged that this was not being consistently done.