Failure to Maintain Resident Dignity During Meal Service
Penalty
Summary
The facility failed to maintain resident dignity during meal service in one of four observed dining rooms. Observations revealed that residents seated at the same table were not served their meals simultaneously. On one occasion, four out of six residents at a table were eating while two others had no food or drink, and a CNA was present but not actively assisting. Staff interviews confirmed that trays were distributed in room order rather than ensuring all residents at a table were served at the same time, despite staff acknowledging that simultaneous service was the expectation. Further observation showed a similar pattern, with some residents having finished their meals while others waited without food or drink. Staff again indicated that the current practice was to serve trays in room order, not by table, which resulted in residents at the same table experiencing delays in meal service. Review of facility policies emphasized the importance of preparing the environment to make mealtime pleasant and upholding resident rights to dignity and respect, which were not followed in these instances.