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F0567
E

Failure to Provide Resident Access to Personal Funds Outside Posted Banking Hours

Windham, Connecticut Survey Completed on 04-22-2025

Penalty

No penalty information released
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The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.

Summary

The facility failed to provide residents with access to their personal funds outside of posted banking hours. Observations revealed a sign at the reception desk listing specific banking hours, and interviews with the Business Office Manager and reception staff confirmed that residents could only access their funds during these designated times. The Business Office Manager and three receptionists had keys to the petty cash lock box, but residents requesting funds outside of banking hours were required to wait until the next day. Additionally, the facility's policy on residents' rights regarding personal funds did not specify how residents could access their funds after posted hours.

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