Failure to Post State Survey Agency Contact Information
Penalty
No penalty information released
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Summary
The facility failed to ensure that residents received notices both orally and in writing, including a written description of their legal rights, in a format and language they could understand. During a group interview with five interviewable residents, all stated they were unaware they could contact the State Survey Agency (SSA) and did not know where to find the SSA's contact information. Observations during a facility walk-through confirmed that the required SSA contact information, including phone number, address, and email address, was not posted in any accessible location. The nursing home administrator also confirmed that the necessary contact information was not posted within the facility.