Verbal Abuse by CNA Resulting in Resident Distress
Penalty
No penalty information released
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Summary
A resident with a history of stroke and no documented behavioral symptoms reported that a Certified Nursing Assistant (CNA) entered his room, yelled, and used profane language towards him. During an interview, the facility administrator confirmed that the CNA admitted to telling the resident, 'You are ugly too,' after the resident allegedly called her ugly. The resident stated that the CNA used to curse at him and that the situation caused him emotional distress. The facility's abuse prevention policy prohibits any form of resident abuse, including verbal mistreatment, but the CNA's actions violated this policy.