Failure to Respond Promptly to Resident Call Lights
Penalty
Summary
Surveyors observed that call lights in several resident rooms were not answered promptly, despite staff being present in the hallway and at the nurse station. Specifically, a call light for one room remained on while two licensed nurses were conducting a shift report nearby. Interviews with nursing staff and the Director of Nursing confirmed that staff are expected to respond to call lights even during report, and that the facility's policy requires all staff who see or hear an activated call light to respond. The failure to answer call lights in a timely manner was directly observed and acknowledged by staff and leadership during the survey. No specific resident medical history or condition at the time of the deficiency was provided in the report.