Failure to Provide Timely Personal Hygiene Care
Penalty
Summary
A resident with diagnoses of psychosis and depression, who had moderate cognitive impairment and required moderate assistance with personal hygiene, was observed with long, unkempt facial hair and requested to be shaved. Staff, including a CNA and LVN, acknowledged that the resident's facial hair was excessively long and that shaving should have been offered when the need was noticed or when the resident requested it. The CNA indicated that the length of the facial hair required the use of an electric razor, and both the CNA and LVN recognized that not providing shaving upon request could affect the resident's dignity. The facility's policy and procedures, as well as job descriptions for CNAs and LVNs, specify that male residents should be shaved daily or as needed, and that LVNs are responsible for supervising CNAs and ensuring appropriate care is provided. Despite these guidelines, the resident was not provided with timely personal hygiene care, specifically shaving, as required by facility policy and as requested by the resident.