Failure to Treat Resident with Respect and Dignity
Penalty
No penalty information released
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Summary
A deficiency occurred when a social worker (SW) failed to treat a resident with respect and dignity during a conversation in the resident's room. According to a Licensed Vocational Nurse (LVN) who was present, the SW responded to the resident's questions with a snarky attitude. The resident, who was assessed as cognitively intact with a BIMS score of 15, reported feeling intimidated and bullied by the SW during the interaction. The facility's policy on promoting and maintaining resident dignity requires staff to speak respectfully to residents, which was not followed in this instance.