Failure to Timely Release Medical Records per Facility Policy
Penalty
Summary
The facility failed to follow its own policy regarding the timely release of medical records for one resident. The policy required that medical records be provided within two business days (excluding weekends and holidays) after receiving a request. In this case, the medical records department received a signed request for a resident's medical records via email on 4/30/25, but the records were not sent to the requestor until 5/9/25. Interviews with the medical records staff and the administrator confirmed that the request was received and that the records were sent outside the required timeframe. Review of the facility's policy and email correspondence further substantiated that the records were not provided within the mandated two-day period, resulting in the resident's family receiving the records late.