Failure to Maintain Resident Privacy and Confidentiality
Penalty
Summary
The facility failed to maintain the privacy and confidentiality of three residents' personal and medical information. For one resident with muscle weakness and benign prostatic hyperplasia, surveyors observed that the resident's Foley catheter drainage bag was left uncovered on two separate occasions, making the contents visible from the hallway. The privacy curtains were open, and the drainage bag, containing yellow urine, was not concealed with a privacy bag as required by facility policy. Staff confirmed that the catheter bag should have been covered to protect the resident's privacy and dignity. Additionally, two other residents had personal care instructions posted openly in their shared rooms, making sensitive information visible to roommates and visitors. One resident had a large sign above the head of the bed instructing staff to remove and replace dentures, while another had two signs regarding the use of a neck brace and caution during care. Both residents were aware of the postings, and staff confirmed that such instructions should be covered or placed in a manner that maintains privacy. Facility policies reviewed by surveyors emphasized the importance of protecting residents' privacy and confidentiality in these situations.