Failure to Honor Resident Dietary Preferences
Penalty
Summary
The facility failed to honor a resident's documented dietary preferences by providing food items that were specifically listed as dislikes on the resident's meal ticket. The resident, who had diagnoses including heart failure and muscle weakness and required assistance with food setup, received a lunch meal consisting of corn, mashed potatoes, and meat with gravy, despite mashed potatoes and gravy being listed as disliked foods. The resident also reported inconsistencies in receiving preferred meal options, such as receiving an omelet instead of scrambled eggs and incomplete toppings for chef's salads. The dietary supervisor confirmed that resident preferences are available to the kitchen through their diet system and acknowledged that receiving disliked foods could result in the resident being upset and not eating. The facility's policy requires that food provided accommodates resident allergies, intolerances, and preferences, but this was not followed in the case of this resident.