Failure to Deliver Resident Mail on Saturdays
Penalty
Fine: $54,438
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Summary
The facility failed to honor residents' rights to receive mail on Saturdays, as required by its own policy and procedure. The policy specified that mail should be delivered to residents unopened within 24 hours, including Saturdays. During a Resident Council Meeting, residents reported that mail was not being delivered on Saturdays. This was confirmed by the Administrator, who acknowledged that mail was supposed to be delivered on Saturdays and that there were staffing shortages in the activities department due to recent departures.