Resident Not Treated with Respect and Dignity by CNA
Penalty
Summary
A deficiency was identified when a certified nursing assistant (CNA) failed to treat a resident with respect and dignity. The resident, who had a history of schizoaffective disorder, alcohol dependence with alcohol-induced persisting dementia, and anxiety, was observed walking toward the smoking room. The CNA, standing at the doorway, called residents by name to enter and instructed the resident to stop. When the resident continued walking, the CNA leaned toward her and, in a raised voice, told her to go sit down until it was her turn. The CNA later confirmed raising her voice, explaining that the resident had previously pushed past others and nearly caused falls. The resident expressed that it bothered her when the CNA raised her voice and told her to sit down. Another resident present stated that the CNA was not out of line, given the resident's behavior, and did not consider the CNA's actions to be abusive or disrespectful. However, the incident demonstrated a failure to ensure the resident was treated with respect and dignity, as required by regulations.