Required Resident Rights Postings Not Accessible
Penalty
Summary
The facility failed to ensure that required postings, including the list of names, addresses, and telephone numbers of pertinent State agencies and advocacy groups, as well as the statement that residents may file a complaint with the State Survey Agency, were readily accessible to all residents. Observations during the annual survey revealed that these postings were located in a hallway outside of the building's interior locked doors, an area inaccessible to residents. Further observations confirmed that the postings were not present within the three locked hallways where residents were confined. Interviews with two residents during a resident council meeting confirmed they had never seen the postings or documents with information on how to contact the ombudsman or state department of health and expressed a desire to have this information. The Activities Recreation Director also confirmed that the postings were not in resident living areas and that residents did not have routine access to the area where the postings were located.