Failure to Maintain Clean, Safe, and Homelike Resident Rooms
Penalty
Summary
The facility failed to maintain resident rooms in a clean and homelike manner, as evidenced by multiple observations and staff interviews. Several resident rooms had doors that did not close or latch properly, with some doors being chipped and requiring excessive force to close. In one instance, a room had a wet shine on the floor, later identified as dried urine, and a wall with splattered, dried vomit. The same room also had a broken dresser with a missing drawer and several pieces of broken or missing flooring that were loose and easily movable. These conditions were confirmed by both the Maintenance Director and the Housekeeping Director, who acknowledged the presence of the issues and the lack of timely cleaning or repair. Additional observations revealed that several other resident rooms had broken or missing flooring, with the Maintenance Director confirming the extent of the damage. The Maintenance Director stated that while materials to fix the flooring were available, repairs had not been completed, and he was unaware of all the rooms needing attention due to the absence of a comprehensive audit. The Housekeeping Director also confirmed that cleaning had not been performed in a timely manner in at least one room, with no explanation provided for the delay.