Failure to Provide Resident with Preferred Meal Option
Penalty
Summary
A deficiency occurred when a resident, who was cognitively intact and required assistance with meal setup or clean-up, did not receive a food item listed as a preference on their meal card. The resident was supposed to receive a bacon, lettuce, and tomato sandwich for lunch, as indicated on their meal card, but was instead served a ham and cheese sandwich. The meal card did not include the resident's food dislikes. The resident reported not liking the ham and cheese sandwich and stated that he often did not receive the preferred sandwich, despite having discussed his preferences with someone at the facility. The Dietary Manager confirmed that the incorrect sandwich was served and acknowledged that dislikes were not included on the meal card. The Administrator also confirmed that the resident's preferred sandwich should have been served and that food dislikes had not yet been added to the meal cards due to ongoing staff turnover and updates being in progress. The failure to provide the resident with their stated food preference as listed on the meal card led to the deficiency.