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F0919
D

Non-Functioning Call Bell Systems in Resident Bathrooms

Troy, New York Survey Completed on 05-09-2025

Penalty

Fine: $223,795
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The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.

Summary

The facility failed to ensure that a functioning call system was available in each resident's bathroom and bathing area on two units. Observations revealed that in two resident rooms, the call bell devices were either missing from the mounting hardware with exposed wires or were hanging by wires and not properly mounted to the wall. Review of workorders from several months documented multiple instances of call bell disrepair, and there was no documented evidence that workorders were submitted to repair the call bells in the affected rooms. These deficiencies were confirmed through staff interviews and direct observation.

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