Failure to Ensure Completion of Effective Communication Training for Nursing Staff
Penalty
No penalty information released
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Summary
The facility failed to ensure that nursing staff completed the mandatory Effective Communication training, as evidenced by the absence of completion dates on the online training transcripts for three staff members: a registered nurse, a licensed practical nurse, and a certified nursing assistant. Record reviews confirmed that these staff members had not completed the required training. During an interview, the Human Resource Manager verified that the Effective Communication Training had not been completed for these individuals. This deficiency was identified through both documentation review and staff interview, indicating a lapse in the facility's training program for direct care staff regarding effective communication.