Failure to Ensure Resident Privacy During Visits and Bathroom Use
Penalty
Summary
The facility failed to ensure resident privacy in two separate instances. One resident was not allowed to have visitors in her room and was instructed by staff to meet with visitors only in the common area, which did not provide privacy for conversations. Multiple staff interviews confirmed that this restriction was imposed by a staff member, and the facility's own policy and resident rights documentation state that residents are entitled to private visits and to have visitors at any time. In another case, a resident's bathroom lacked a door or privacy curtain, leaving the bathroom open to the main living space. The resident expressed discomfort and a sense of exposure, particularly when showering. Staff were unaware of the resident's concerns, despite facility policy stating that residents are entitled to proper privacy, property, and living arrangements.