Failure to Maintain Homelike Environment Due to Unrepaired Ceiling Damage and Malfunctioning Door
Penalty
Summary
The facility failed to maintain a homelike environment for its residents by not repairing damaged ceilings and water stains in resident bathrooms over a period of several days. Specifically, two residents' shared bathroom had a damaged ceiling with plaster and paint hanging down, as well as a large water stain on the wall. Both residents reported that the ceiling had been in disrepair for months, and although staff had acknowledged the issue and stated it would be fixed, no repairs had been made. One resident also reported that the ceiling sometimes leaked, and maintenance staff had inspected it but had not completed any repairs. Additionally, the facility did not ensure that a resident's bedroom door was in proper working condition. The door would not remain open and slammed shut loudly, disturbing the resident and their roommate. The resident stated that the door had been malfunctioning for a while, causing sleep disturbances, and staff were aware of the issue but had not addressed it. Staff interviews confirmed awareness of the malfunctioning door, and maintenance leadership stated they had only recently become aware of the problem, despite staff being expected to report such issues.