Failure to Provide Dignified Dining Experience Due to Delayed Meal Service
Penalty
Summary
The facility failed to ensure a dignified dining experience for two residents by not serving their meals in a timely manner while others at their table were already eating. During a dining observation, one resident was served and began eating, while another at the same table waited without a meal. Two more residents joined, and one of them received his meal and finished eating before the two waiting residents were served. One of the waiting residents eventually took uneaten bread left by another and began to eat it, while the other left the table with her meal untouched after finally being served. The last resident was served his meal after being left alone at the table. The Regional Registered Dietitian confirmed that residents seated together should receive their meals at the same time or as soon as possible, and that waiting 20 minutes or more was longer than normal.