Failure to Maintain Resident Dignity and Provide Adequate Mealtime Assistance
Penalty
Summary
Surveyors observed that the facility failed to maintain residents' dignity during mealtime in the main dining room. Several residents at one table were served their meals several minutes after other residents had already received theirs. Staff responsible for assisting residents, including a GNA, only provided help and socialization to residents at their own table and did not offer assistance to residents at other tables. One resident with left-sided body weakness was observed attempting to eat independently with their right hand, using their fingers to eat ham and other food items because their food had not been cut, and no assistance was provided to help with this task. Additionally, dietary staff serving hot food in the dining room gave minimal attention to residents and did not engage in conversation with them. The television in the dining room was turned off for the entire mealtime, and residents from different floors joined the main dining room as hot food was only available there. These actions and inactions resulted in a lack of prompt service, insufficient assistance, and limited social interaction for residents during the dining process.