Failure to Provide Dignified Care and Respect Resident Rights
Penalty
Summary
A deficiency occurred when a staff member failed to provide dignified care to a resident who required assistance with toileting hygiene due to multiple medical conditions, including fractures of the lumbosacral spine and pelvis, seizure disorder, and schizophrenia. The resident was documented as dependent on staff for toileting hygiene and lower body dressing, with frequent or constant incontinence. Despite these needs, the staff member repeatedly told the resident to clean himself after episodes of incontinence, using inappropriate and disrespectful language. Multiple staff members witnessed or were informed of these incidents, and the resident was observed to be visibly upset and crying as a result of the staff member's actions. Facility documentation, including care plans and staff statements, confirmed that the resident was dependent on staff for peri care and that the staff member in question had a pattern of refusing to assist and speaking disrespectfully to the resident. The facility's policies require staff to treat residents with dignity and respect, and to follow individualized care plans. The failure to provide necessary assistance and the use of demeaning language directly violated these policies and the resident's rights to dignity and respectful treatment.