Failure to Serve Palatable and Appealing Food
Penalty
Summary
The facility failed to ensure that food was served with a palatable texture and appearance, as evidenced by multiple residents reporting that bread became soggy when served with wet items such as corn. During a resident council meeting, several residents stated that this issue was ongoing and had been reported to staff multiple times without resolution. Direct observation of a test tray revealed that the corn was placed beneath the hamburger bun and some onion rings, resulting in the bottom of the bun and the onion rings becoming soggy. The Administrator acknowledged the issue during an interview, and another resident confirmed that the sogginess was due to the corn liquid. The Dietary Manager was unaware of these concerns prior to the survey.