CNA Engages in Verbal Altercation with Resident, Violating Dignity and Respect
Penalty
Summary
A Certified Nursing Assistant (CNA) engaged in a verbal altercation with a resident who had hemiplegia and hemiparesis. The incident began when the CNA pulled the resident's pillow forcefully, which upset the resident and led him to use profanity toward the CNA. In response, the CNA used expletives multiple times in return, escalating the exchange of offensive language. This interaction was witnessed by another staff member and was later validated by the CNA involved. The facility's policy requires all employees to treat residents with kindness, respect, and dignity, and prohibits the use of expletives in interactions with residents. The Director of Nursing and Administrator confirmed that the CNA's actions were in violation of this policy. The resident involved was alert and oriented at the time of the incident and expressed that such behavior should not occur in the facility.