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F0550
D

Resident's Request for Female CNA Not Honored

Campbell, California Survey Completed on 04-04-2025

Penalty

No penalty information released
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The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.

Summary

A resident who was admitted to the facility requested that only female CNAs provide her care, communicating this preference to licensed nurses, CNAs, and the administrator. Despite this request, male CNAs continued to be assigned to her, as confirmed by both the resident and a male CNA who was assigned to her and whom she refused. The administrator acknowledged being informed of the resident's preference and stated that it was discussed in a staff meeting, but the resident's request was not consistently honored. The facility's policy affirms residents' rights to have their preferences supported, but this was not followed in the resident's case.

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