Failure to Honor Resident Food Preferences and Provide Requested Condiments
Penalty
Summary
The facility failed to honor food preferences for two residents, resulting in dissatisfaction with their dining experience. For one resident with a history of stroke, diabetes, and dementia, the Nutrition Food Preference form was left incomplete, with no documentation of likes, dislikes, or cultural preferences. The resident reported that meals were consistently salty, not served hot, and that they had not been asked about their food preferences. Staff interviews confirmed that food preferences were not always documented due to time constraints, and cultural preferences were not addressed. Another resident with chronic obstructive pulmonary disease, malnutrition, and arthritis also had an incomplete Nutrition Food Preference form. This resident reported a lack of variety in meals, repeated requests for specific foods like bananas, and missing condiments such as salt, pepper, and sugar. The resident stated they continued to receive foods they disliked, such as oatmeal, despite informing staff. Interviews with dietary staff revealed that food preferences were not routinely discussed or followed up on, and condiments were not consistently provided with meals.