Failure to Provide Sufficient Food as Posted on Menu
Penalty
Summary
The facility failed to provide sufficient food to meet resident requests as outlined on the posted menu for at least one observed meal. Meeting minutes from the food service committee indicated that residents reported food items running out and not receiving the menu items as posted. One resident stated she did not always receive her selected menu items because the facility ran out of food, and her daughter also submitted a grievance noting that her mother did not receive selected menu items and that the food provided was often inedible. During observation, the posted lunch menu included citrus roasted pork, baked sweet potato, broccoli, and butterscotch pudding, with a vegetable Alfredo as an alternate entrée. However, it was observed that staff altered several residents' meal tickets due to running out of sweet potatoes, substituting mashed potatoes instead. Staff interviews revealed that production sheets were not used and that residents made their menu selections at the time of service, rather than in advance. The Nursing Home Administrator confirmed that sufficient food should be prepared to serve the posted menu.