Failure to Post State Survey Agency Contact Information
Penalty
No penalty information released
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Summary
The facility failed to display the required contact information for the State Survey Agency, including the Department of Health (DOH) Hotline number, in the lobby and on all three nursing floors. During a resident council interview with nine alert and oriented residents, none of the residents knew how to contact the DOH with a complaint, and all confirmed they had not seen the contact information posted. One resident specifically stated that the number was not posted and suggested that pamphlets should be distributed. Observations conducted with the Administrator confirmed that the required contact information was not posted in the designated areas. The Administrator acknowledged this omission during an interview.