Failure to Provide Accessible Survey Results and Plan of Correction
Penalty
Summary
The facility failed to inform or educate all 13 residents who attended a confidential group meeting about the location and availability of the nursing home's survey results. During the meeting, none of the residents were aware of what survey results were, that they should be available without having to ask, or where to find them. Most of the residents present were in wheelchairs, and all reported a lack of knowledge regarding the survey results' existence or accessibility. Observation in the facility revealed that the posted survey results were placed too high on a bulletin board, making them inaccessible to residents in wheelchairs. The documents were also in small print, further impeding readability. Additionally, the most recent survey and plan of correction were not posted, and the available documents did not include the required plan of correction. The facility's policy states that residents have the right to examine the most recent survey and any plan of correction, but this was not being followed.