Failure to Provide Required Shaving Assistance for Resident
Penalty
Summary
Staff failed to provide personal hygiene care, specifically facial shaving, for a resident who required assistance with this activity of daily living (ADL). The resident, who had diagnoses including depression and demonstrated intact cognition according to recent assessments, was noted in her care plan to be independent with ADLs except for showers and shaving. Observations on multiple days showed the resident with long facial hair, and she expressed a desire to be shaved, stating that staff did not provide this care. Interviews with staff confirmed that the resident required assistance with shaving and did not refuse care. Further interviews with facility staff, including a CNA and a licensed nurse, revealed that the resident was scheduled to receive showers and shaving twice per week, and that shaving was expected to occur on shower days. The facility's policy on shaving emphasized the importance of promoting positive self-image and well-being. Despite these expectations and policies, the resident was not provided with shaving assistance as required, resulting in a failure to meet her personal hygiene needs.