Improper Handling of Glassware During Meal Service
Penalty
Summary
During a lunch service observation, a dietary staff member was seen handling resident glasses improperly by placing fingers inside empty glasses and touching the rims of full glasses on six occasions. Additionally, the staff member carried drinks back to resident tables with the glasses pressed against their apron three times. The Certified Dietary Manager confirmed that dietary staff are expected to carry drinks one at a time and to hold cups or glasses by the bottom, not the rim. Facility policy specifies that glassware should be held by the handle, middle, bottom, or stem, and that fingers should not be inside the glass or touching the rim. These observed actions were not in accordance with the facility's established procedures for handling dinnerware and glassware.