Survey Results Not Readily Accessible to Residents and Visitors
Penalty
Summary
The facility failed to ensure that State Survey Results were readily available for residents and visitors to view on three out of five days during the survey period. Observations revealed that there was no posting near the front entrance indicating the location of the survey results, and on one occasion, a sign in the hallway by the therapy department directed individuals to a wall pocket where the results were supposed to be, but the documents were not present. The Administrator confirmed that the survey results should be accessible without requiring visitors to ask staff. The facility's policy states that a readable copy of the most recent survey results should be maintained in a binder in the main lobby and be readily accessible without staff assistance.